Refund Policy

At Akansha Gems, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward refund policy to make the return process as hassle-free as possible.

1. Eligibility for Refunds

• To be eligible for a refund, the item(s) must be returned within 10 days of the purchase date.
• The item(s) must be unused, undamaged, and in its original packaging with all tags attached.
• Certain items, such as personalized or custom-made products, may not be eligible for a refund unless they are faulty or damaged.

2. Refund Process

• To initiate a refund, please contact our customer service team at Info@akanshagems.com within the eligible timeframe.
• Please provide your order number and the details of the item(s) you wish to return.
• Once your request is approved, we will provide you with instructions on how to return the item(s) to us.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item(s) received are faulty or damaged.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s) to us.

4. Refund Processing Time

• Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
• If the item(s) are approved for a refund, we will process the refund within 5-7 business days.
• The refund will be issued to the original payment method used for the purchase.

5. Refund Exceptions

• Shipping and handling charges are non-refundable unless the item(s) received are faulty or damaged.
• If you received a promotional or discounted item as part of a bundle or special offer, the refund will be adjusted to reflect the discounted price of the item(s) you keep.

6. Contact Us

• If you have any questions or concerns about our refund policy, please contact our customer service team at Info@akanshagems.com. We are here to assist you every step of the way.

---